Free UK SHIPPING ON ORDERS OVER £35

FAQ's

How long does delivery take?

UK orders are usually dispatched within 1-2 working days, and all orders are sent Royal Mail 1st Class, so typically will be delivered the following day from dispatch. Typically the order should be with you within 3 working days of placing the order.

Can I return my order?

Of course. If you would like to send your order back to us then you have 21 days from the day you receive the order to get it back to us for a refund or exchange. Just make sure that the item is in the exact same condition that it arrived with you. See our full returns policy here.

Do you ship outside of the UK?

We ship across the world. Postage to Europe costs £10, and the rest of the world £15. Full details can be found here.

Can I get a discount?

Unfortunately we do not have any standard discounts to hand out. However, we do sometimes send out offers and discounts through our Newsletter, so be sure to sign up at the bottom of our home page.

Is your website secure?

We are powered by Shopify and are fully SSL encrypted. We take security seriously.

Something isn't right with my order (item damaged, missing or faulty)

We are really sorry if something has gone wrong. Please email us at orders@phloemclothing.co.uk and we will get back to you as soon as possible (usually within 24 hours).

How do I wash my garment?

Washing instructions vary, but generally we recommend you wash on a 30 degree wash and avoid tumble drying. Some shrinkage may occur. To avoid shrinkage almost completely, we advise you cold wash and hang dry the item.