Frequently Asked Questions
UK orders are usually dispatched within 1-2 working days, and all orders are sent Royal Mail 1st Class, so typically will be delivered the following day from dispatch. Typically the order should be with you within 3 working days of placing the order.
Of course. If you would like to send your order back to us then you have 21 days from the day you receive the order to get it back to us for a refund or exchange. Just make sure that the item is in the exact same condition that it arrived with you. See our full returns policy here.
We ship across the world. Postage to Europe costs £10, and the rest of the world £15. Full details can be found here.
Sure! If you are new to Phloem then sign up to our Newsletter using the form in the footer below, and you'll receive a 10% discount off your first order! We do also sometimes send out additional offers and discounts through our Newsletter and Instagram, so be sure to sign up, give us a follow and stay in touch.
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Washing instructions vary, but generally we recommend you wash on either a cold or 30 degree wash, and avoid tumble drying. Some shrinkage may occur. To avoid shrinkage almost completely, we advise you cold wash and hang dry the item. Head over to our journal for more tips on looking after your clothes.